Last updated: 3 September 2026

1. About this policy

NM Architecture Pty Ltd (“NM Architecture”, “we”, “us”, “our”) provides residential and commercial building design services. We are committed to protecting the privacy of anyone who visits our website (nmarch.com.au) or engages us for building design services.

This policy explains what personal information we collect, how we collect it, how we use and disclose it, and how you can access or correct it, or make a complaint. It has been prepared having regard to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What personal information we collect

When you make an enquiry through our website or contact us directly, we may collect personal information including, but not limited to:

  • Full name
  • Email address
  • Phone number
  • Project location or suburb
  • Project type, budget range, and estimated timeline
  • Any other information you choose to include in your enquiry or message

If you go on to engage us for building design services, we may also collect further information relevant to your project, including but not limited to property details, plans, correspondence, and documentation you or your representatives provide to us.

3. How we collect personal information

We collect personal information:

  • Directly from you, when you submit our website contact form, call us, email us, or engage our services
  • Automatically, through website analytics tools when you browse our website (see Cookies and Analytics below)

4. Why we collect and how we use your information

We use personal information for purposes including, but not limited to:

  • Respond to your enquiry and provide quotes or proposals
  • Communicate with you about your project
  • Provide building design and related services
  • Maintain project records
  • Improve our website and services
  • Comply with our legal and regulatory obligations

We only use personal information for the purpose it was collected, unless you would reasonably expect us to use it for a related purpose, or we are otherwise required or authorised by law.

5. Disclosure of personal information

We do not sell or rent your personal information. We may disclose it to third parties including, but not limited to:

  • Service providers who help us run our website and business — for example, our website hosting provider, Google Analytics (for website usage statistics), and Cloudflare (for spam and security protection on our contact form)
  • Other consultants, contractors, or authorities directly involved in delivering your project, where necessary — for example, councils, building surveyors, or engineers
  • Where required or authorised by law

Some of these service providers may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure the information continues to be handled in a way consistent with this policy and applicable privacy law.

6. Cookies and analytics

Our website uses Google Analytics to help us understand how visitors use the site, such as which pages are viewed and how long visitors stay. Google Analytics uses cookies to collect this information, which is generally aggregated and does not directly identify you.

You can control or delete cookies through your browser settings. Doing so may affect how parts of our website function. For more information about how Google handles data, see Google’s own privacy policy at policies.google.com/privacy.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to personal information to staff who need it to do their jobs, and using secure systems to store project and enquiry records.

8. Access and correction

You may ask us for access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we have the opportunity to resolve it directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website.

11. Contact us

For any privacy-related question or request, please contact:

NM Architecture Pty Ltd
Level 8 Suite 8.01, 390 St Kilda Road, Melbourne VIC 3004
Phone: +61 3 8370 3121
Email: contact@nmarch.com.au
ABN: 11 610 378 571